Returns & Exchanges

At Musso EU, we want you to be completely satisfied with your ergonomic gaming chair or office setup. If your purchase doesn't meet your expectations, we offer a 30-day return window for products in their original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Disassemble the product carefully and place it back into its original shipping box, ensuring all components, hardware, and manuals are included.

• 3.
  Ship the Item

  Affix the provided shipping label to the box and drop it off at an authorized courier location; please retain your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to your original payment method within 5-7 business days.