Frequently Asked Questions
Everything you need to know about your Musso experience.
Which countries do you ship to within Europe?
We offer standard shipping to most EU member states, including Germany, France, Italy, Spain, and Poland. Delivery times usually range from 3 to 7 business days depending on your location.
What is your return policy for furniture items?
We offer a 30-day return window from the date of delivery. Items must be returned in their original packaging and in unassembled condition to qualify for a full refund.
Does my Musso chair come with a warranty?
Yes, all Musso products are covered by a 1-year limited warranty that protects against manufacturing defects and structural failures under normal use.
How can I track the status of my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Giropay for your convenience.
Are your chairs easy to assemble?
Absolutely. Every Musso chair comes with a detailed instruction manual and all necessary tools. Most customers find they can complete assembly in approximately 15 to 20 minutes.